Store Policy

Please choose carefully as we do not offer exchanges or refunds for change of mind.

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For any item/s received damaged, we must be notified within 14 days of delivery via email to hello@pennettie.com with your order number, photographs and descriptions of the alleged damage as soon as it arrives. 

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We reserve the right to refuse or accept the return of any product. Furthermore we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order. 

If you are eligible for a product replacement, your item must be unused and in the original condition that you received it. The item should be returned before replacement is issued. Please email us beforehand